Privacy Policy & Cookies

  1. Background
  2. Definitions and Interpretation
  3. Who We Are
  4. What Does This Policy Cover?
  5. Your Rights as a Customer
  6. Section 1: Personal Information

6.1. What data do we collect?
6.2. What do we do with this data?
6.3. How long is this data kept?
6.4. Do we share your personal data?

  1. Section 2: Security
  2. Section 3: Cookies
  3. Section 4: Changes to this Privacy Policy
  4. Questions and Contact Information

1. Background:

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

2. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:
"Cookie" - means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
"Cookie Law" - means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

3. Who We Are:

Gael Force Group Limited is a private limited company registered in the United Kingdom with company number SC229244. Our registered office is:

136 Anderson Street,
United Kingdom,
IV3 8DH.
If you have any questions about how we look after your personal data, you can contact us:

4. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

5. Your Rights as a Customer:

The GDPR includes the following rights for individuals:

  • The right to be informed.
  • The right to access any information we hold on you.
  • The right to have information held by us updated.
  • The right to have your information removed from our databases.
  • The right to restrict processing.
  • The right to object.
  • The right not to be subject to automated decision-making, including profiling.


Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

6.1 What data do we collect from you?

When you browse our website or carry out actions such as the following:

  • Correspond with us whether by phone, email, contact us form, or in-store,
  • Engage with us on social media.

Then, we may collect your personal information, including:

  • Name,
  • Contact Information (email address, phone or mobile number),
  • Business Name,
  • Job Title,
  • Profession,
  • Demographic Information (postal address including postcode, preferences and interests),
  • Customer Service correspondence records,
  • Technical information about how you access and use our websites, including your IP address, browser type, activity, referring URL and operating system (automatically collected),
  • Cookies.

6.2 What do we do with this data?

We use your information for the following reasons:

  • Communicating with you. This may include responding to emails, contact forms, or calls from you.
  • To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you.
  • Analysing your use of Our Site. To enable us to continually improve Our Site and your user experience.
  • Internal record keeping.

6.3 How long is this data kept?

We will not keep your personal data for any longer than necessary in light of the reason(s) for which it was first collected.
  • Contact Details - your contact details will be held for 6 months following the initial contact.
  • Cookies - please refer to the section below for more information on cookies and cookie duration.

6.4 Do we share your personal data?

We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

We may share your personal data with other companies in our group if necessary for the purpose of your enquiry. This includes Gael Force Engineering, Gael Force Marine Technology, Gael Force Marine Equipment, Gael Force Fusion, or Gael Force Boatbuilding.

We may sometimes contract with third parties to supply certain products or services. These may include payment processing, delivery, and subcontracting. In some cases, those third parties may require access to some or all of your personal data that we hold. If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site.

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the services offered through it.

Cookie Name: CONCRETE5

Purpose - This cookie is a session cookie. This means that each time you visit our website it is created and when you leave our website it is removed. It enables our web server to respond to your actions on the site when viewing pages. Our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however, this can be altered.  For further details please consult the help menu in your browser.

From 26th May 2012 and in line with EU Cookie Directive, you can view details of types of Cookies that may be used on our website.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

10. Questions and Contact Information

In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Data Protection Officer by email or post at the address given in the ‘Who We Are’ section above. For security reasons, we will require identification (i.e. order information, utility bill) to confirm the identity of the requestor. Requests will be dealt with within one month of receiving the request.

If you have any queries about our Privacy Policy, please don't hesitate to contact us.

This notice was last updated on 01/12/2020.