Gael Force launch 24/7 out-of-hours aquaculture support line
Supporting our customers in times of need is something that comes second nature to us, but it is important to ensure that customers know how to get in contact, even at the most difficult time of day or weekend. To help support this we are delighted to have rolled out a new 24/7 telephone service for fish farmers who require on-site support with their Gael Force equipment and technology.
The support line will further enhance our current capability to support customers right across Scotland. Farmers can call the telephone line and will be provided with several quick options to be clearly routed through to the correct technician for their support query. This is expected to save the customer time and gives a one-stop contact for all support enquiries relating to installed equipment.
Sales Director, Jamie Young, said: “We know that urgent support can occasionally be required at short notice and while we have always taken pride in being available at all times, our new out-of-hours support line makes life easier for our customers to reach the most relevant technician for the equipment they require support for. "With extensive on-the-ground coverage and the strong practical experience that our team of field service engineers hold, we are confident that our customers will feel reassured by our service capabilities, in particular the out-of-hours nature of this new telephone line.”
The support line for its Scottish Aquaculture customers is +44 (0)1463 382800 and is fully operational now. In Canada, our customers can also call us on our dedicated line at +1 (709) 702-3815.
Read more about our service and support capabilities on this page here.
